SENWA devices have a 1-year guarantee in accordance with the carrier’s (TELCEL) policies. For further information, please visit https://www.telcel.com/mundo_telcel/quienes-somos/corporativo/garantia-equipos-terminales
• Our products are covered by a 1 year guarantee from the date of the purchase, subject to the customer’s compliance with the physical and electrical specifications stated by the manufacturer.
• To enforce the product guarantee you must provide the order number, invoice and/or ticket and guarantee certificate specifying the IMEI, ICCID, brand and model.
• Guarantees can be enforced at TELCEL’s Customer Care Centers (CAC) in each region or at TELCEL’s Technical Service Centers (STT) in CDMX, Mexico State, Hidalgo y Morelos.